← besstfriend

Terms of service

Effective July 13, 2026

besstfriend turns photos of your pet into an animated pixel character that lives on your Mac desktop. These terms are the agreement between you and Already There LLC ("besstfriend", "we", "us"). By using the site or the app, you agree to them. If you don't agree, please don't use besstfriend.

Who can use besstfriend

You must be at least 13 years old (at least 16 in the EU/UK, or the age of digital consent where you live) to use the service, and old enough to enter a binding contract to make a purchase. If you're using besstfriend on behalf of an organization, you confirm you're allowed to accept these terms for it.

The free preview

You can generate a free animated preview of your pet. Because every generation costs us real money, free previews are limited (per email, per day, and by a site-wide daily budget), and are for your personal, non-commercial evaluation. We may change, limit, pause, or discontinue the free tier — including its limits — at any time, without notice. The free preview is provided with no guarantee of availability.

The $10 purchase

• $10, once. No subscription and no recurring charges. It buys your pet's full character (9 animation states) and the besstfriend Mac app, delivered via a claim code emailed to you. Prices are in USD and may be subject to tax.
• Promo codes, where offered, are applied at checkout through Stripe and may have their own conditions and expiry.

Refunds

We want you to get a pet you're happy with. Because this is a digital product delivered instantly:

• If a paid build fails on our side — the generation errors out, the claim code doesn't work, or the result is broken — we'll rebuild it or refund you. Just email hello@besstfriend.com.
• Otherwise, because you preview your pet before paying and the full character and app are delivered immediately, sales are final once your claim code has been delivered. That said, if something feels off, write to us — we're a small team and we'd rather make it right than argue over $10. Nothing here limits any non-waivable refund or cancellation rights you may have under your local consumer law.
• If you're in the EU/UK: by purchasing, you request immediate delivery of digital content and acknowledge that once your claim code is delivered, the statutory 14-day right of withdrawal no longer applies — as consumer law allows for digital content supplied immediately with your consent.

App updates

Your purchase includes bug-fix and compatibility updates to the besstfriend Mac app for at least 6 months after you buy, so it keeps running as macOS changes. "Updates" means improvements and fixes to the app you bought — not new pets, new characters, or new paid features, which are separate. We may keep improving the app after that, but don't promise to.

Your photos, and the permission you give us

• Only upload photos you own or have the right to use. Upload pets, not people — and nothing unlawful, harmful, infringing, or that depicts someone who hasn't agreed to it.
• You keep all rights to your photos. You grant us a limited, non-exclusive, worldwide, royalty-free, revocable license to store and process your photos solely to generate your pet, deliver it to you, provide support, and rebuild or fix it. That's the whole purpose of the license.
• We will not use your photos to train AI models — ours or anyone else's — and we won't use them for advertising or sell them. When you ask us to delete your data, this license ends (except for anything we're legally required to keep).

Your pet's artwork

The pixel character we generate for you is yours to enjoy. To the extent we hold any rights in the generated artwork of your pet, we grant you a broad, perpetual, worldwide license to use, display, and share it for your own personal purposes — desktop pet, wallpaper, posting it, printing it, giving it to a friend.

• Personal use is wide open. Want to use your pet's artwork commercially (merch, a logo, selling prints)? That's generally fine for artwork of your own pet, but AI-generated images can carry uncertain copyright status, so we make no promises about exclusivity or that the artwork is protectable — and you're responsible for your own commercial use.
• The besstfriend software and app remain ours. The underlying OpenPets engine remains MIT-licensed by its authors. You don't get the right to resell, redistribute, or reverse engineer the app itself.

Acceptable use

When using besstfriend, you agree not to:

• Upload photos of people, or content that's unlawful, hateful, sexual, violent, or infringing.
• Use the service to impersonate, harass, or violate anyone's rights or privacy.
• Script, scrape, bot, or otherwise automate access, or try to bypass rate limits, the bot check, email confirmation, or the free-tier budget.
• Resell, sublicense, or redistribute the service, the app, or access to it.
• Reverse engineer, decompile, or tamper with the app or site, probe for vulnerabilities, or interfere with its operation or security.
• Use besstfriend to build a competing dataset or model, or for any unlawful purpose.

Anti-abuse measures (rate limits, bot checks, email confirmation, budget caps) are part of the deal. We can refuse, remove, or reverse any generation, and suspend access, if we reasonably believe these rules are being broken or the service is being abused.

Intellectual property & copyright complaints

We respect intellectual property. If you believe something on besstfriend infringes your copyright or other rights — for example, someone uploaded a photo they didn't have the right to — email hello@besstfriend.com with enough detail to identify the work and the content, and we'll review and remove infringing material where appropriate. We may remove content and suspend repeat infringers.

Termination

You can stop using besstfriend at any time, and ask us to delete your data. We may suspend or end your access if you break these terms or abuse the service. If we end your access for a reason that isn't your fault and you paid, we'll offer a rebuild or a fair refund. Sections that by their nature should survive — ownership, disclaimers, liability limits, indemnification, and dispute resolution — survive termination.

The honest fine print

AI-generated art varies — we work hard to make your pet recognizably yours, but pixel art is an interpretation, not a photograph, and results aren't guaranteed. The service and app are provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be uninterrupted, error-free, or that a generated pet will meet your expectations.

AI output. besstfriend generates pixel art with AI, and AI results vary. We make no guarantee that a generated pet will be accurate, recognizable, fit for any particular use, or free of quirks, and you use the artwork at your own discretion.

What we're not liable for. To the fullest extent permitted by law, besstfriend and its operator won't be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost data, lost goodwill, or business interruption, arising out of or relating to besstfriend — even if we've been advised such damages were possible, and regardless of the legal theory. We're also not liable for anything outside our reasonable control, including the acts, outages, or failures of the third-party services we rely on (for example Stripe, Google, Cloudflare, Resend, and PostHog), your own equipment or internet connection, or events like network failures and force majeure.

The cap. To the fullest extent permitted by law, our total, aggregate liability for all claims relating to besstfriend is capped at the greater of the amount you actually paid us in the 12 months before the event giving rise to the claim, or US $10. If you use only the free tier and haven't paid us, that cap is US $10.

Time limit. Where the law allows, any claim relating to besstfriend must be brought within one year after it arose; otherwise it's permanently barred.

Your consumer rights come first. Nothing in these terms limits or excludes any liability that can't be limited or excluded under the law that applies to you — including your non-waivable rights under local consumer-protection law, and liability for fraud, gross negligence, or death or personal injury caused by our negligence. Some places don't allow some of these limits, so parts of this section may not apply to you; where a limit is unenforceable, it applies to the maximum extent the law allows and the rest stays in effect.

Indemnification

If your use of besstfriend — for example uploading a photo you didn't have the right to, or breaking these terms — leads to a claim against us by someone else, you agree to cover the reasonable costs we incur from that claim, to the extent it results from what you did. This is light-touch and limited to your own actions.

Disputes & governing law

These terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules, and any dispute will be handled by the state or federal courts located in Texas — except where your local consumer-protection law gives you the right to bring a claim where you live.

Let's talk first. Before either of us files anything formal, we agree to try to resolve the dispute informally for at least 30 days. Email hello@besstfriend.com with what's wrong and what you'd like, and we'll negotiate in good faith — nearly everything is fixable directly, and we'd always rather sort it out with you. This step is required before a lawsuit, except that either of us may bring an individual claim in small-claims court at any time.

No class actions. To the fullest extent permitted by law, disputes will be resolved only on an individual basis. You and we each waive any right to bring or participate in a class, collective, consolidated, or representative action, and a court may not combine more than one person's claims without everyone's consent. This waiver doesn't limit any non-waivable rights you have under the law that applies to you.

The rest

• Changes to these terms. We may update these terms; material changes will be posted here with a new effective date, and continuing to use besstfriend after that means you accept them.
• Severability. If any part of these terms is found unenforceable, the rest stays in effect.
• No waiver. If we don't enforce a part of these terms right away, that isn't giving it up.
• Feedback. If you send us ideas or suggestions, we can use them freely without owing you anything — though we'll probably say thanks.
• Electronic communications. Since besstfriend runs on email, you agree we can send you the transactional emails the service needs (confirmation links, your pet, claim codes, receipts) and that they count as written notice.
• Force majeure. We're not responsible for delays or failures caused by things outside our reasonable control (outages at our providers, natural disasters, and the like).
• Entire agreement. These terms and our privacy policy are the whole agreement between you and us about besstfriend, and replace any earlier understandings.
• Assignment. You can't transfer these terms; we may transfer them to a successor if the business changes hands.

Questions? hello@besstfriend.com · See also our privacy policy.